Terms and Conditions
We have a wide range of furniture available at a wide range of prices, if you have people who have a small budget we are happy to work with you to get what they need within their budget. We have our own Facebook Page ‘XCEL FURNITURE’ where you can see the items we have available and the prices.
Attached are the referral forms for donated furniture, for those who are in desperate need of basic furniture
Please give us as much notice as possible when making a referral – 7 DAYS WOULD BE IDEAL.
We are happy to donate ESSENTIAL items to those you feel are in GENUINE NEED.
ESSENTIAL ITEMS ARE
Bed(Single for a single adult)
Table & Chairs
We always try to provide all essential items requested, as long as we have them available in stock. This can usually be done with furniture items. Items will be of a basic standard and individuals are NOT ABLE TO COME IN TO PICK THEIR OWN ITEMS. We will choose them to match the referral list given.
We will require the delivery cost paid either by the referring agency or the person receiving the furniture before the order can be processed. This is £10 for Carmarthen and £15/£25 to other areas of the county. This can be paid in cash or card at our showroom or by card over the phone. Items can be collected from us to avoid this charge.
IT IS THE RESPONSIBILITY OF WHOEVER IS PAYING THE DELIVERY CHARGE TO CONTACT US TO PAY AS SOON AS POSSIBLE. WE WILL NOT BE CONTIUNUALLY REQUESTING THE DELIVERY PAYMENT, IF NO PAYMENT IS RECEIVED THE ORDER WILL NOT BE PROCESSED/NO DELIVERY WILL BE ARRANGED.
If you as the referring agency can complete the voucher & list of requested items and return it to us by e-mail or in person. A supporting letter / e-mail with a short paragraph, briefly explaining the person/family circumstances is also needed. Items are matched to the number of people in the household e.g single bed for a single person / table & 4 chairs for a family of 4, so it is important that we have this information.
Also any information on the size of property/access that you feel we should be aware of for delivery would also be appreciated e.g a small flat, with a small lounge would need a small 2 seater sofa. Please be aware that we only deliver items up 1 flight of stairs.
You can contact us by phone on 01267225995 or e-mail