Terms and Conditions

 Delivery Service

Due to increasing demand we are now pleased to offer a delivery service from WEDNESDAY TO FRIDAY each week, starting on 29/09/2020; this is a contact-free service and we would prefer where possible the items be placed outside your property by us to limit contact and for our safety as well as yours. If needed we can enter your property with larger, heavier items.


  • It is solely the responsibility of the customer to measure their entrances, doors, hallways etc. to make sure the items delivered will fit into the property. This also applies to the condition and suitability of the items purchased.

  • We can deliver any number of items to the same address within Carmarthen area for just £10, up to a maximum of 1 van load. This service will be for Carmarthen and 5 mile radius outside only (for example Browydd, Banc-y-felin, Llangynog, Llandyfaelog, Llangyndeyrn, Capel Dewi, Abergwili and so on.)

  • Delivery within Carmarthenshire is available from £15 depending on location. We will assess each delivery and location on a case by case basis at our discretion.

  • Please note that if you buy an item from us that on delivery does not fit in to your property we will be unable to refund the delivery cost. If we are re-delivering an alternative, you will need to pay the delivery charge again. To avoid this please MEASURE UP before buying.

  • For the safety of you and our colleagues, these deliveries are completely contact free and we will place your order on your doorstep ideally and confirm delivery verbally instead of taking a signature.

  • However, we are happy to enter your house to deliver larger, heavier items if you cannot manage them (Wardrobe, 3 piece suite, 3 seater sofa, washing machine etc.) ensuring all safety protocols are followed. . Further be advised, we can only deliver items up or down 1 flight of stairs.

  • We will be placing smaller items outside/inside the door for you to carry.

  • Customers need to ensure they are in the property ready on the day of delivery.

  • ** We will deliver the items to the front/main door of your property/building (NO DELIVERY TO INDIVIDUAL FLATS/APARTMENTS OR UP ANY STAIRS INSIDE YOUR BUILDING.) **

  • We are of course happy for you to return to collect items that have been paid for later in the day or at a later date. Please note items can be held for a maximum of 5 days due to restrictions on warehouse space.



Contact-Free Collection Service

Due to further increasing demand we are now pleased to open up our collection service further from WEDNESDAY TO FRIDAY each week - starting on 29/09/2020.

Please e-mail us info@xcelfurniture.co.uk, call us (01267) 225995 or call into the showroom to enquire about this service.

To limit contact and time in your property for the safety of both you and our collection team; we are only collecting items from preferably outside the front door of your house/property/building. If the weather is going to be an issue we can collect items inside your front/back door/garage.

If there are heavy items upstairs or in a specific room and you cannot get them downstairs or near the front door we will be happy to bring them down/remove them subject to the appropriate safety protocols. Any smaller, light items will have to be brought to the front door for us; again to limit time in the property for your safety as well as ours.

  • This service will be for Carmarthen and a 10 mile radius only (for example St. Clears, Pontyates, Ferryside, Llanddarog, Nantgaredig, Pontyberem and so on.)We will assess each delivery and location on a case by case basis at our discretion.

  • If the items donated cannot fit through your door of choice in 1 piece then will be unable to collect, so please measure to ensure it can go through the door easily before booking.

  • We must strongly insist that we have pictures of your items as well as any fire labels if required BEFORE anything can be arranged, these pictures must be sent to our Facebook messenger or via e-mail.


  • If the items to be donated are left outside the property and are damaged by the weather then they WILL not be collected.


Loyalty Point T&C’s

  • These terms and conditions (including our Privacy Policy, which can be accessed at www.xcelfurniture.co.uk ) govern the collection and use of points and set out the terms of contract between Xcel Furniture, and you the customer relating to the Loyalty Programme. You can join the Loyalty Programme by applying for an Xcel Loyalty Card in Xcel Furniture and you will be issued a Loyalty Card which can be used to earn points on the same Loyalty Account. If you apply to register with us you accept these terms and conditions. We may refuse an application to join the Loyalty Programme for any reason at our sole discretion including (but not limited to) risk of reputational damage to us, any reasonable suspicion of previous criminal activity, including shoplifting or any previous history of verbal or physical abuse to Xcel staff.

  • To register for the Loyalty Programme you will need to provide your name, address, phone, number and email for a Loyalty Account. A Loyalty Account will be created in your name to record points to be earned or redeemed by you. You must be 16 years of age or over and resident in the UK to join the Loyalty Programme.

  • Your Loyalty Card is issued to you at a charge of £1.50. If the Account is not used at all in 18 months your account will be void and all of the points accumulated will be lost. You are responsible for the security of your Loyalty Card, including security details relating to your Loyalty Account and for the transactions and/or redemption of points made using your Loyalty Card. You should not share your Loyalty Account. If you lose your Loyalty Card, you will have to request a replacement card at an additional cost of £1.50.


  • Your Loyalty Card will earn points at a value of £5.00 for every £100.00 spent, which can be redeemed against future purchases.


  • Loyalty Points are personal to you and cannot be transferred to anybody else. Loyalty Points may only be redeemed and earned in accordance with these terms.


  • Your Card cannot be used as a credit card or a guarantee card.


  • The Loyalty Programme is only for consumer use. The Loyalty Card cannot be used for any transaction where the beneficiary is a business entity or for any other commercial purposes 

  • In addition to the above, Xcel reserves the right to

  1.     Stop issuing Loyalty Cards at any time if we decide to terminate the Loyalty Programme;

  2.     To alter or amend the terms and conditions of operation of the Loyalty Card and/or the Loyalty Programme by publishing notices on our website www.xcelfurniture.co.uk  and / or

  3.     Withdraw or cancel the Loyalty Card and/or the points (including but not limited to the redemption and issue of such) and / or Loyalty Account on reasonable notice to you by letter, email or publishing such notice on our website at www.xcelfurniture.co.uk.

  • We will retain your personal information for as long as you are a member of the Loyalty Programme. You may cancel your membership at any time by contacting us at info@xcelfurniture.co.uk


  • The Loyalty Programme is operated and promoted by Xcel, Llansteffan road, Johnstown, Carmarthen, SA31 3BP. (01267) 225995.


  • To collect points for a transaction in Xcel store, you must present your Loyalty Card at the till at the time of purchase.


  • Your Loyalty Card will earn points at a value of £5.00 for every £100.00 spent, which can be redeemed against future purchases.

  • Xcel are entitled to cancel points awarded if the relevant products to which such award relates are returned for any reason, and a refund of the purchase price is given. If the relevant products were exchanged for other products, the points awarded would be adjusted accordingly depending on whether the exchange is for a higher or lower value item.


Mae Dodrefen Xcel yn rhan o Prosiect Xcel

Sefydlwyd Prosiect gan Eglwys Gymunedol Tywi.

Xcel Furniture is part of the Xcel Project

The Xcel Project was founded by Towy Community Church