Our opening hours are Monday to Friday from 9am to 4pm, and Saturday from 10am to 2pm. Please note, drop-offs are not accepted on Saturdays.

To donate items to Xcel Community Shop / Xcel Furniture, you have a couple of options:

1. Drop-off: You can drop off furniture and electrical items during working hours, Monday to Friday, from 9:00 AM to 3:00 PM. For clothes, bric-a-brac, and toys, drop-off is available on Thursdays and Fridays during the same hours.
2. Collection: If you have large items, you can arrange for a local collection. You can find more details and schedule a collection through this link: Local Collection.

If you have any further questions or need assistance, feel free to contact us at (01267) 225995 or via email at Email us. Thank you for considering a donate

We provide local delivery services starting from £15 per delivery slot, no matter how many items you order.

Deliveries are made to a single floor within your property.

To schedule a delivery or for further details, please call us at (01267) 225995 or email Contact us.

We advise booking early, as our delivery slots are typically reserved 7 to 10 days ahead.

For more information on what we accept
please email
Email us
or phone
01267225995

We recognize that your items may show signs of use and do not expect them to be flawless. However, they must be in good, reusable condition—presentable and suitable for someone’s home. Items that are ripped, torn, or heavily damaged cannot be accepted. For health and safety reasons, mattresses with stains are not eligible. Electrical appliances must be fully functional. As a practical rule, if you would feel comfortable offering these items to a friend or family member, they are likely appropriate for collection.

All items are thoroughly cleaned prior to sale; however, we do not accept items requiring repairs, as we lack the in-house skills to perform such work.

Furniture can be dropped off Monday through Friday between 9:00 AM and 3:00 PM. Clothes, toys, and household items such as ornaments, pots, and pans are accepted only on Thursdays and Fridays during the same hours.

For detailed information about accepted items, please reach out to us via email or phone.

Contact details: Email us

Phone: 01267 225995.

If you wish to support further, consider Gift Aiding your donation.

Our products are available to browse on our Facebook page at https://www.facebook.com/XcelFurnitureCarmarthen. You can also shop online through our website at https://www.xcelfurniture.co.uk.

Alternatively, you are welcome to visit our showroom located at

Xcel Furniture, Llansteffan Road, Johnstown, Carmarthen SA31 3BP.

We provide a complimentary collection service for items within the local community. While this service is free for customers, it incurs costs for us, including vans, fuel, staff, volunteer expenses, warehousing, processing, and showroom display. Each collection typically costs around £40. Our pricing reflects the condition and quality of items to help cover these overheads, starting as low as possible to maintain affordable options. As a not-for-profit organisation, setting fair prices is essential to sustain our services for the community. We also support the Foodbank and Carmarthen Community Money Advice.

A fire label is a mandatory safety tag required on all upholstered furniture sold in the UK, including chairs, chaise lounges, ottomans, and sofas. It indicates compliance with British Fire Safety regulations.

Typically sewn or stapled into a cushion or beneath the sofa, the label provides details about the furniture’s fire safety standards. It includes a batch or ID number for traceability by the manufacturer in case of issues.

The label also specifies whether the furniture contains fire-resistant materials and explains how it meets regulatory requirements.

Additional information may include the UK supplier, manufacturing or import date, and a description of the materials used.

Collection is free.

Items require pre-approval via email with photos before collection. Drivers will check for fire labels and damage. Local pickup of large items can be arranged, visit the link for details and image submission.
https://www.xcelfurniture.co.uk/pages/local-collection

We do not provide discounts; however, we regularly assess our pricing to guarantee fairness. Every product in our showroom is available for all customers. Our goal is to keep prices as affordable as possible. Some items may carry higher prices due to their condition, quality, or design, but we always offer a diverse selection to meet various tastes.

No, our store welcomes all customers and is open to everyone. We strive to create an inclusive shopping environment where every visitor feels valued and comfortable. Our wide range of products is available to suit diverse needs and preferences, ensuring that everyone can find something that fits their style and requirements.

We permit only assistance dogs in our store to ensure the comfort and safety of all customers. This policy helps us maintain a welcoming environment while supporting individuals who rely on these dogs for assistance. For more detailed information about our guidelines and the rights of assistance dog owners, please refer to the link below.

https://assistancedogregistry.co.uk/a-guide-to-the-uks-assistance-dog-laws-and-regulations