Refund Policy

 All items sold by Xcel Furniture are pre‑owned, and most will show some signs of use. It is the customer’s responsibility to check the condition   of an item before purchasing and to ensure it will fit into their home. If an item does not fit, we will issue a credit note. Your statutory rights are not affected.

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Failed Delivery

If you are not at home when we attempt delivery, our driver will leave a card. It is your responsibility to contact us and rearrange delivery. A second delivery fee will be charged.

If we do not hear from you within 7 days, we will assume you no longer want the item and it will be donated back to us.

Storage of Items (Customer Collection)

If you choose to collect your item yourself, we will hold it for 3 days. Please bring your receipt as proof of purchase — without it, we cannot release the item.

If the item has not been collected within 7 days, and we have not heard from you, we will assume you no longer want it and it will be donated back to us.

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Electrical Warranty

All electrical appliances are tested, serviced and cleaned by qualified electricians and come with a 90‑day warranty starting from the date of purchase.

Your receipt acts as your warranty. If you cannot provide your receipt, the warranty is void.

Please read the guidelines below, as failure to follow them may void your warranty.

Electrical Appliances – Important Information

Domestic Use Only

All electrical appliances sold by Xcel Furniture are intended for domestic use. Using an appliance in a commercial setting will void the warranty.

 

Electric Cookers

Must be installed by a qualified electrician. Find one at: www.niceic.com

Washing Machines

Must be correctly connected to the water mains and waste outlet pipes to ensure proper operation.

 

Fridge Freezers

Allow the appliance to stand upright for 24 hours before switching it on. This prevents damage to internal components.

 

Condenser Tumble Dryers

Must be kept upright at all times. Never place the appliance on its side, as residual water may cause it to fail.

 

If Your Item Stops Working

If the item fails within the 90‑day warranty period, call us on 01267 225995.

• If we delivered the item, we will arrange collection for inspection and repair.

• Alternatively, you may return the item to us yourself.

In the first instance, items will be repaired. If repair is not possible, Xcel Furniture reserves the right to provide a like‑for‑like replacement. If a replacement cannot be provided, we will issue a refund for the item price only. Delivery charges are non‑refundable.