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Loyalty Point ​

These terms and conditions (including our Privacy Policy, which can be accessed at ) govern the collection and use of points and set out the terms of contract between Xcel Furniture, and you the customer relating to the Loyalty Programme. You can join the Loyalty Programme by applying for an Xcel Loyalty Card in Xcel Furniture and you will be issued a Loyalty Card which can be used to earn points on the same Loyalty Account. If you apply to register with us you accept these terms and conditions. We may refuse an application to join the Loyalty Programme for any reason at our sole discretion including (but not limited to) risk of reputational damage to us, any reasonable suspicion of previous criminal activity, including shoplifting or any previous history of verbal or physical abuse to Xcel staff.​

To register for the Loyalty Programme you will need to provide your name, address, phone, number and email for a Loyalty Account. A Loyalty Account will be created in your name to record points to be earned or redeemed by you. You must be 16 years of age or over and resident in the UK to join the Loyalty Programme.


Your Loyalty Card is issued to you at a charge of £1.50. If the Account is not used at all in 18 months your account will be void and all of the points accumulated will be lost. You are responsible for the security of your Loyalty Card, including security details relating to your Loyalty Account and for the transactions and/or redemption of points made using your Loyalty Card. You should not share your Loyalty Account. If you lose your Loyalty Card, you will have to request a replacement card at an additional cost of £1.50.


Your Loyalty Card will earn points at a value of £5.00 for every £100.00 spent, which can be redeemed against future purchases.


Loyalty Points are personal to you and cannot be transferred to anybody else. Loyalty Points may only be redeemed and earned in accordance with these terms.


Your Card cannot be used as a credit card or a guarantee card.


The Loyalty Programme is only for consumer use. The Loyalty Card cannot be used for any transaction where the beneficiary is a business entity or for any other commercial purposes 


In addition to the above, Xcel reserves the right to

·         Stop issuing Loyalty Cards at any time if we decide to terminate the Loyalty Programme;

·         To alter or amend the terms and conditions of operation of the Loyalty Card and/or the Loyalty Programme by publishing notices on our website  and / or

·         Withdraw or cancel the Loyalty Card and/or the points (including but not limited to the redemption and issue of such) and / or Loyalty Account on reasonable notice to you by letter, email or publishing such notice on our website at


We will retain your personal information for as long as you are a member of the Loyalty Programme. You may cancel your membership at any time by contacting us at


The Loyalty Programme is operated and promoted by Xcel, Llansteffan road, Johnstown, Carmarthen, SA31 3BP. (01267) 225995.



To collect points for a transaction in Xcel store, you must present your Loyalty Card at the till at the time of purchase. You must Spend over £5.00 for you to gain points. 


Your Loyalty Card will earn points at a value of £5.00 for every £100.00 spent, which can be redeemed against future purchases.

Xcel are entitled to cancel points awarded if the relevant products to which such award relates are returned for any reason, and a refund of the purchase price is given. If the relevant products were exchanged for other products, the points awarded would be adjusted accordingly depending on whether the exchange is for a higher or lower value item.

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