Donations

​Contact-Free Collection Service

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Please e-mail us info@xcelfurniture.co.uk, call us (01267) 225995 or call into the showroom to enquire about this service.

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To limit contact and time in your property for the safety of both you and our collection team; we are only collecting items from preferably outside the front door of your house/property/building. If the weather is going to be an issue we can collect items inside your front/back door/garage.

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If there are heavy items upstairs or in a specific room and you cannot get them downstairs or near the front door we will be happy to bring them down/remove them subject to the appropriate safety protocols. Any smaller, light items will have to be brought to the front door for us; again to limit time in the property for your safety as well as ours.

• This service will be for Carmarthen and a 10 mile radius only (for example St. Clears, Pontyates, Ferryside, Llanddarog, Nantgaredig, Pontyberem and so on.)We will assess each delivery and location on a case by case basis at our discretion.​

• If the items donated cannot fit through your door of choice in 1 piece then will be unable to collect, so please measure to ensure it can go through the door easily before booking.​

• We must strongly insist that we have pictures of your items as well as any fire labels if required BEFORE anything can be arranged, these pictures must be sent to our Facebook messenger or via e-mail.

        Contact us | Xcel Furniture. Carmarthen​

• ** IT IS STILL ULTIMATELY THE FINAL DECISION OF THE DRIVER/COLLECTION TEAM WHETHER OR NOT TO COLLECT THE ITEM(S) IN QUESTION AND THEY RESERVE THE RIGHT TO REFUSE ANY ITEMS THEY DEEM UNSUITABLE. **​

• If the items to be donated are left outside the property and are damaged by the weather then they WILL not be collected.​

THESE TERMS AND CONDITIONS MUST BE READ, UNDERSTOOD AND AGREED TO BEFORE WE WILL ARRANGE COLLECTION.

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Delivery

​​Delivery Service

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​Due to increasing demand we are now pleased to offer a delivery service. 

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• It is solely the responsibility of the customer to measure their entrances, doors, hallways etc. to make sure the items delivered will fit into the property. This also applies to the condition and suitability of the items purchased.​

• We can deliver any number of items to the same address within Carmarthen area for just £15, up to a maximum of 1 van load. This service will be for Carmarthen and 5 mile radius outside only (for example Bronwydd, Banc-y-felin, Llangynog, Llandyfaelog, Llangyndeyrn, Capel Dewi, Abergwili and so on.)​

• Delivery within Carmarthenshire is available from £20 depending on location. We will assess each delivery and location on a case by case basis at our discretion.​

• Please note that if you buy an item from us that on delivery does not fit in to your property we will be unable to refund the delivery cost. If we are re-delivering an alternative, you will need to pay the delivery charge again. To avoid this please MEASURE UP before buying.​

• We can only deliver items up or down 1 flight of stairs.​

• We will be placing smaller items outside/inside the door for you to carry.​

• Customers need to ensure they are in the property ready on the day of delivery.​

• ** We will deliver the items to the front/main door of your property/building (NO DELIVERY TO INDIVIDUAL FLATS/APARTMENTS OR UP ANY STAIRS INSIDE YOUR BUILDING.) **​

• We are of course happy for you to return to collect items that have been paid for later in the day or at a later date. Please note items can be held for a maximum of 5 days due to restrictions on warehouse space.

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THESE TERMS AND CONDITIONS MUST BE READ, UNDERSTOOD AND AGREED TO BEFORE WE WILL TAKE PAYMENT AND ARRANGE DELIVERY.​

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